@infam0usflaquita : I do not know why Rolex partnered up with Kay Jewrlers. Kay Jewelers are criminals and are trained to trick there customers to walk out the store with a piece of jewelery knowing it cannot be returned once done so. Kay Jewelers are amateurs and Rolex deserves to be represented by people who are professionals and NOT being tricked. I am still dealing with this issue and will get to the bottom of it until justice is served. This is NOT how business should be done.